Spa Etiquette, Policies & Refunds
Cancellations: 24 hour cancellation notice is required for all appointments.
If you need to reschedule or cancel your appointment please respectfully do so with 24 hours’ notice to avoid a $50 late cancellation fee for spa treatments exceeding $50 on our menu of services for guest pricing. Please arrive at least five minutes before your appointment start time or 15 minutes for new clients.
Late Policy: Please call the spa as soon as possible if you are running late to your appointment. If you are running late you may still come in for your appointment, but the service may be shortened to accommodate the remainder of the time frame in which it was booked for. If you choose not to receive the service because you are running late, it will be considered a cancellation without 24 hour notice.
Personal Property Liability: Please leave your valuables at your side, at home, or in your vehicle. Unfortunately, the spa cannot be responsible for any lost or stolen items.
Gratuity Etiquette/Policy: Standard gratuity for spa services is 15-20% on the value of your service, excluding any promotional discounts or coupons. If you are unsure of the value of your service, feel free to ask the client coordinator upon check-out what the value is. We are happy to help!
Gift Certificate Purchases: Promotional gift certificate purchases expire within one year of the purchase date. After one year only the paid value may be redeemed. No cash value or refunds for gift certificate purchases. However, spa credit can be exchanged for equal valued service.
Refunds/Returns: Products may be returned for spa credit within 14 days of purchase. No refunds for products returned after 14 days. No refunds for opened & used products. No refunds for gift certificate purchases. May be exchanged for equal valued service/product.
Children: Children are welcome so long as they are not disruptive to other clients. In order to provide a comfortable environment for our clients, loud or crying children are not allowed.